Digitalizing the passenger experience with mobile keys. Read how Attica Group uses FLEXIPAX mobile cabin keys and its team’s account of passenger experience and key-distribution operations.
With a 30-year presence on Greek and international seas, Attica Group leads the Greek coastal passenger shipping sector and is among the largest ferry companies in the world.
Attica Group constantly pioneers and sets new standards in passenger shipping.
Its innovative approach, combined with an emphasis on ship designs that meet the requirements of the green transition while adapting to the evolving needs of passengers, as well as the provision of high-quality services by specialized staff, shapes unique travel experiences.
FLEXIPAX is intuitive, easy to use, and has significantly helped Attica Group save valuable time while enhancing our guest experience. The team is exceptionally responsive, particularly during onboarding and when addressing any questions.
Attica Group has positioned itself at the forefront of maritime innovation by implementing a comprehensive digital transformation of the passenger journey. In partnership with FLEXIPAX, they've pioneered the industry's first fully integrated mobile access solution, setting new benchmarks for convenience and security in ferry transportation.
This strategic collaboration combines Attica Group's extensive deep maritime expertise with FLEXIPAX's cutting-edge digital key technology, creating a seamless passenger experience from booking to disembarkation. The implementation enables contactless cabin access via passengers' smartphones, eliminating the need for traditional keycards while enhancing security through advanced encryption protocols.
Performance metrics demonstrate the initiative's success, with passenger satisfaction scores increasing by double digits and improvements in operational efficiency across boarding procedures and cabin management. The system's analytics capabilities provide Attica with valuable passenger behavior insights, enabling data-driven service optimization and creating new revenue opportunities through personalized offerings.
By deploying this innovative technology across its fleet, Attica Group has established itself as the digital leader in the Mediterranean ferry sector, successfully combining maritime tradition with technological innovation to deliver an enhanced passenger experience.
The challenge
The solution
Digital Key Flow: from booking to cabin access
Passenger reservation automatically triggers digital key creation in the booking system without additional steps.
Keys are delivered instantly via email and/or SMS based on passenger preference.
Passenger uses smartphone as their cabin key, with automatic activation at boarding time and real-time updates for any itinerary changes.
The implementation of FLEXIPAX at Attica Group delivered several key benefits:
FLEXIPAX's open API architecture enabled seamless connections with Attica's existing booking infrastructure while simultaneously integrating with lock providers such as ASSA ABLOY Vingcard, requiring minimal development resources.
Regardless of reservation origin through Attica's internal systems or external partners, the FLEXIPAX API provided consistent digital key generation and distribution, maintaining a cohesive passenger experience across all booking channels.
The platform's vendor-agnostic approach eliminated compatibility concerns, allowing Attica to preserve investments in existing lock hardware while enhancing digital capabilities fleet-wide without disruptive equipment overhauls.
Automatic digital key provisioning eliminated manual distribution processes, reducing passenger boarding congestion and freeing staff resources to focus on enhancing other aspects of the passenger experience.
Integration between booking and access systems created new opportunities for data-driven insights, enabling Attica to analyze passenger behavior patterns and optimize onboard service offerings.
Overall, FLEXIPAX’s implementation has transformed Attica Group’s passenger experience from booking to disembarkation, establishing a new digital standard in maritime travel while simultaneously improving operational efficiency and creating opportunities for data-driven service enhancements.
FLEXIPAX connects booking systems, mobile-key delivery and compatible cabin locks for cruise and ferry fleets. Review the locks, software, reservation systems and passenger apps on each vessel before agreeing a rollout. Plan cabin changes, reception support and physical-keycard fallback with the operations team.
Review API and SDK integration options and cabin-lock compatibility with your technical team.
Related digital key solutions: explore FLEXIPASS digital key solutions for hospitality.
Share your vessel or fleet size, cabin-lock model, reservation system and passenger app. The demo covers compatibility, API or SDK integration, key delivery and physical-keycard fallback.
Book a marine mobile-key demo