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A BETTER ARRIVAL.
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One phone. Every door.

Passengers open their cabin with their phone. The key lives inside your own passenger app or ours, and works with compatible Bluetooth cabin locks.

FLEXIPAX mobile cabin key beside a cabin door reader

What is a marine mobile cabin key?

A digital cabin key stored on a passenger’s smartphone. It opens a compatible Bluetooth cabin lock and is connected to your reservation system, so each passenger gets the right cabin for the right stay.

  • Works offlineOnce downloaded, until checkout
  • Bluetooth Low EnergyAt compatible cabin locks
  • Keycards still workAs a backup at reception

How it works. Three steps.

  1. Passenger app showing a confirmed reservation with the mobile key ready

    Booking confirmed

    The mobile key appears in the passenger’s app, next to the reservation.

  2. Mobile key card for cabin 7104, valid until checkout

    Mobile key ready

    Cabin, deck and dates on one card. Valid until checkout, even offline.

  3. FLEXIPAX app asking the passenger to place the phone on the reader

    Hold it to the reader

    The phone opens the cabin over Bluetooth. No keycard pickup.

Your app. Or ours.

Three ways for passengers to receive their mobile keys.

Ready-made

FLEXIPAX white-label app

No app yet? Passengers get their keys in a white-label app from FLEXIPAX.

Brand experience

Super Fast Brand Experience app

A quick route to a branded mobile-key experience for your passengers.

Mobile key vs plastic keycard

Mobile keyPlastic keycard
Where it livesOn the passenger’s phoneOn a separate card
Getting itDelivered to the phone, no pickup queueCollected at reception
Lost or damagedNo card to lose or demagnetiseReplaced at reception
Cabin changeUpdated key over a data connectionNew card at reception
Families and groupsA unique key per passenger, no limit per cabinOne card per person
At sea without internetWorks once downloaded, until checkoutWorks

Both can open the same cabin. Keep keycards at reception for passengers without a usable phone.

From first call. To first door.

  1. Check your locks

    Lock brand, model and software decide compatibility. Bluetooth alone isn’t enough.

    Lock compatibility
  2. Connect your booking system

    The FLEXIPAX open API creates and delivers keys from your reservations.

    API and SDK
  3. Go live on board

    The FLEXIPAX team supports onboarding and training. Keycards stay as a fallback.

    Plan your rollout

In use at Attica Group

FLEXIPAX is intuitive, easy to use, and has significantly helped Attica Group save valuable time while enhancing our guest experience.

George TzanosSenior Manager, IT Security & Compliance, Attica Group
Read the case study

Questions, answered.

What is a marine mobile cabin key?

A marine mobile cabin key is a digital credential on a passenger smartphone that opens a compatible cabin lock. FLEXIPAX connects mobile cabin access with reservation systems for cruise and ferry operators. The phone communicates with a compatible lock using Bluetooth; a digital boarding pass alone is not a cabin key.

How do passengers receive their mobile keys?

Three ways: inside the operator’s own native passenger app with the FLEXIPAX SDK, in a white-label FLEXIPAX app, or through the Super Fast Brand Experience app. The FLEXIPAX open API connects the reservation system to key creation and delivery.

Does a mobile cabin key work without internet at sea?

Once downloaded, a FLEXIPAX mobile cabin key opens its compatible Bluetooth lock without an ongoing data connection until the scheduled checkout date and time. Downloading or updating a key, including after a cabin change, requires a data connection.

Does every Bluetooth cabin lock work with FLEXIPAX?

FLEXIPAX works with supported Bluetooth lock systems from ASSA ABLOY VingCard, Salto and other providers. Compatibility depends on the manufacturer, model, firmware or door-lock software and available integration; Bluetooth alone does not confirm support.

What is the difference between a mobile cabin key and a physical keycard?

A mobile key stores the cabin-access credential on a smartphone; a physical keycard carries it on a separate card. Both can be used alongside each other with a compatible setup. Keeping physical keycards available gives passengers a fallback when their phone is unavailable.

How do cruise and ferry operators introduce mobile keys?

FLEXIPAX works with supported Bluetooth lock systems from ASSA ABLOY VingCard, Salto and other providers. Compatibility depends on the manufacturer, model, firmware or door-lock software and available integration; Bluetooth alone does not confirm support. The FLEXIPAX team supports onboarding and training. The FLEXIPAX open API connects internal or external reservation systems to mobile-key creation and delivery; the configured workflow can automatically create a key after embarkation. Keep reception support and physical keycards available for passengers without a usable phone.

Can multiple family members or passengers use cruise Digital Keys for the same cabin?

FLEXIPAX supports multiple unique mobile keys for the same cabin, alongside physical keycards. FLEXIPAX places no limit on the number of mobile keys per cabin.

Is it possible to change cabins while sailing on ocean cruises or Ro-Pax ferries?

A cabin change requires an updated mobile key and a data connection for the relevant lock system, FLEXIPAX service and passenger phone. Without connectivity, reception can provide a physical card for the new cabin. An already-downloaded key remains available for its assigned cabin until its checkout time.

Can I download my cruise Mobile Key or ferry Digital Key after departure?

Passengers can download a FLEXIPAX mobile key after departure when a data connection is available and the key is valid for their stay.

Can I forward my cruise Digital Key or ferry Mobile Key to another passenger?

A downloaded mobile key cannot be forwarded to another passenger or device. Request a separate unique key for each additional device or passenger.

What if my phone runs out of battery while using keyless access for cruise and ferries?

If a passenger's phone battery runs out, reception can provide a physical keycard as a backup.

What if I don't have a smartphone for digital check-in cruise and marine industry services?

Passengers without a smartphone can obtain a physical keycard from reception. Mobile keys and physical keycards can work alongside each other in a compatible setup.

Can mobile keys reduce queues at boarding?

FLEXIPAX can reduce the keycard-pickup queue by delivering a mobile cabin key through the configured booking-system integration. Key creation can be triggered after embarkation. Passengers need a data connection to download the key, and other boarding checks still apply.

How can mobile keys reduce reliance on lost plastic keycards?

A mobile key stores the cabin-access credential on a passenger smartphone, so that passenger does not need to carry a separate plastic keycard. This reduces reliance on cards that can be lost or damaged. Reception can still provide a physical keycard when a phone is unavailable.

How can an operator plan mobile keys across a fleet?

FLEXIPAX connects booking systems, mobile-key delivery and compatible cabin locks for cruise and ferry fleets. Review the locks, software, reservation systems and passenger apps on each vessel before agreeing a rollout. Plan cabin changes, reception support and physical-keycard fallback with the operations team.

Your vessel. The next step.

Share your vessel or fleet size, cabin-lock model, reservation system and passenger app. The demo covers compatibility, API or SDK integration, key delivery and physical-keycard fallback.

Book a marine mobile-key demo