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FLEXIPAX / HOMEMarine mobile key FAQs

GOOD QUESTIONS.CLEAR ANSWERS.

Marine operator and passenger FAQs: cabin-lock compatibility, API integration, offline access, mobile key delivery and physical keycard backup.

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FOR MARINE OPERATORS / THE PRACTICAL DETAILS

GOOD QUESTIONS.
CLEAR WATERS.

Mobile cabin access, explained for your next fleet conversation.

DISCUSS YOUR VESSEL
01Who is FLEXIPAX designed for?

FLEXIPAX provides mobile cabin keys for cruise and ferry operators. Marine operations, IT teams and integration partners can discuss connecting passenger access with compatible cabin locks and reservation systems.

02Can we use our existing cabin locks?

Compatibility needs to be reviewed with your lock provider. Start with the lock model, Bluetooth Low Energy capability and door-lock software version; the team can then discuss the integration requirements for your vessel.

03Can mobile keys connect to our passenger app or booking system?

FLEXIPAX offers API and SDK integration options for reservation systems and passenger applications. The right approach depends on your current systems and how you want to deliver keys to passengers.

04Does a mobile cabin key work without internet at sea?

Once downloaded, a mobile key remains available until its checkout date and time. Downloading or updating a key, including after a cabin change, requires a data connection.

05What happens if a passenger has no smartphone or a flat battery?

Physical keycards can remain available alongside mobile keys. A passenger without a usable phone can ask reception for a physical keycard.

06What should we prepare for a marine mobile-key demo?

Bring your vessel or fleet context, cabin-lock provider and model, reservation-system details, and passenger-app requirements. These help the team discuss compatibility and the most appropriate integration approach.

07What is a marine mobile cabin key?

A marine mobile cabin key is a digital credential on a passenger smartphone that opens a compatible cabin lock. FLEXIPAX connects mobile cabin access with reservation systems for cruise and ferry operators. The phone communicates with a compatible lock using Bluetooth; a digital boarding pass alone is not a cabin key.

08How does a passenger unlock a cruise or ferry cabin with a phone?

The passenger first receives and downloads their mobile cabin key through the configured app and key-delivery process. They then bring the phone close to the compatible cabin reader and follow the app instructions. The key must be valid for that cabin and stay.

09What is the difference between a mobile cabin key and a physical keycard?

A mobile key stores the cabin-access credential on a smartphone; a physical keycard carries it on a separate card. Both can be used alongside each other with a compatible setup. Keeping physical keycards available gives passengers a fallback when their phone is unavailable.

10What is the difference between a mobile-key API and an SDK?

An API connects software systems, such as a reservation system and a mobile-key service. An SDK gives developers components to integrate mobile-key functionality into an application. FLEXIPAX offers API and SDK integration options; the required combination depends on the booking workflow, passenger app and lock system.

11Does every Bluetooth cabin lock support FLEXIPAX mobile keys?

No. Bluetooth capability alone does not establish compatibility. The lock manufacturer, model, firmware or door-lock software and available integration need to be reviewed together. Confirm the complete setup before choosing hardware or planning a rollout.

12What should an operator check before introducing mobile cabin keys?

Review cabin-lock compatibility, the reservation-system connection, passenger key delivery and the availability of internet for downloading or updating keys. Also plan for cabin changes, reception support and a physical-keycard fallback. Include operations and technical teams in the review.

PASSENGER ACCESS QUESTIONS

FAQs

Can multiple family members or passengers use cruise Digital Keys for the same cabin?

FLEXIPAX supports multiple unique mobile keys for the same cabin, alongside physical keycards. FLEXIPAX places no limit on the number of mobile keys per cabin.

Is it possible to change cabins while sailing on ocean cruises or Ro-Pax ferries?

A cabin change requires an updated mobile key and a data connection for the relevant lock system, FLEXIPAX service and passenger phone. Without connectivity, reception can provide a physical card for the new cabin. An already-downloaded key remains available for its assigned cabin until its checkout time.

Can I download my cruise Mobile Key or ferry Digital Key after departure?

Passengers can download a FLEXIPAX mobile key after departure when a data connection is available and the key is valid for their stay.

Can I forward my cruise Digital Key or ferry Mobile Key to another passenger?

A downloaded mobile key cannot be forwarded to another passenger or device. Request a separate unique key for each additional device or passenger.

What if my phone runs out of battery while using keyless access for cruise and ferries?

If a passenger's phone battery runs out, reception can provide a physical keycard as a backup.

What if I don't have a smartphone for digital check-in cruise and marine industry services?

Passengers without a smartphone can obtain a physical keycard from reception. Mobile keys and physical keycards can work alongside each other in a compatible setup.

Can mobile keys reduce queues at boarding?

FLEXIPAX can reduce the keycard-pickup queue by delivering a mobile cabin key through the configured booking-system integration. Key creation can be triggered after embarkation. Passengers need a data connection to download the key, and other boarding checks still apply.

How can mobile keys reduce reliance on lost plastic keycards?

A mobile key stores the cabin-access credential on a passenger smartphone, so that passenger does not need to carry a separate plastic keycard. This reduces reliance on cards that can be lost or damaged. Reception can still provide a physical keycard when a phone is unavailable.

How can an operator plan mobile keys across a fleet?

FLEXIPAX connects booking systems, mobile-key delivery and compatible cabin locks for cruise and ferry fleets. Review the locks, software, reservation systems and passenger apps on each vessel before agreeing a rollout. Plan cabin changes, reception support and physical-keycard fallback with the operations team.

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FOR CRUISE & FERRY OPERATORS

YOUR VESSEL.
THE NEXT STEP.

Share your vessel or fleet size, cabin-lock model, reservation system and passenger app. The demo covers compatibility, API or SDK integration, key delivery and physical-keycard fallback.

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